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Pamela's
Lingerie
Shipping and Return Policies
It
is the policy of Pamela's Lingerie to ensure that all customers are completely
satisfied with their purchase of the finest quality lingerie available.
We are committed to work with our customers to resolve any problems with
the merchandise you receive. Please follow the steps below to resolve
any questions or problems you may have. Inquiries, questions, or comments
are always welcome to the customer service email address indicated at
the bottom of this page. We look forward to hearing from our valued customers.
Complete customer satisfaction is our goal and policy.
Shipping
Policies
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All
items shipped in plain packaging with no indication of contents or
place of purchase.
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Items
will be shipped within 7 to 10 business days from time of order.
Orders for multiple items will be shipped partially completed if one
or more items are out of stock and required to be put on back-order.
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Orders
can be shipped to residential, business, or P.O. Box addresses.
Return/Exchange
Policies
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Due
to the nature of the garments, all sales are final. However, exchanges
will be accepted under the following conditions.
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Individual
items can be exchanged due to size, color, or style preferences if
item has not been worn or otherwise used. All manufacturer's
tags must still be attached. Thongs and other panty types are excluded
from this policy and cannot be exchanged for health reasons.
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No
items will be accepted for exchange after thirty (30) days from the
shipping date indicated on the original invoice.
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All
exchanges must be pre-approved by sending an email to
service@pamelaslingerie.com explaining the reason for the exchange.
A Return Material Authorization (RMA) number will be assigned by the
service representative and emailed back to the customer if the exchange
is approved.
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The
item to be exchanged must have the RMA number clearly indicated on
the shipping package (RMA# xxxxxx).
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Items
for exchange must be shipped at the customer's expense to address to
be provided RMA.
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